(Washington, DC) The Department of Consumer and Regulatory Affairs (DCRA) today announced that Interim Director Lisa Marie Morgan will begin holding weekly meetings with District residents at DCRA on March 8.

Morgan will meet individually with DCRA customers from 2 to 3:30 pm at DCRA offices located at 941 North Capitol Street, NE. Each session will last approximately 10 minutes, allowing Morgan to meet with more than a half dozen DCRA customers each Thursday.

"I want DCRA to become a dynamic agency that is more responsive to residents and businesses and businesses that use our services," said Morgan. "Direct feedback will guide me as I craft new goals and initiatives for DCRA."

Morgan brings her vast experience to the agency. She founded the District of Columbia’s Customer Service Operations Office and became its first director. In this capacity, she worked to strengthen cabinet-agency operations that administer basic city services with the highest level of efficiency. Her responsibilities also included oversight of the Mayor’s Citywide Call Center, which received over 60,000 constituent calls annually, and the Mayor’s Correspondence Unit, which handled over 28,000 pieces of constituent correspondence each year.

"Ask the Director" gives DCRA customers the opportunity to bring concerns and kudos directly to Morgan.

Sign up for "Ask the Director" is available on a first-come basis each Tuesday. The sign-up sheet will be available at the information desk in the Permit Center until all spaces are filled.