The DC Taxicab Commission (DCTC) announces a new 24-hour universal services phone number. The new toll-free number is (855) 484-4966. It will be active as of Tuesday, October 9, 2012. This number will provide callers with the means to reclaim their lost property quicker and lodge complaints on a real time basis.

The customer-friendly prompts will allow callers to (855) 484-4966 to have universal capability to access all services for both passengers and drivers. The intent is to be able to respond to a lost item call within two hours. Callers will need to provide the driver’s Face Identification Number or vehicle tag number and the name of the taxicab company. Once the new standard dome lights are installed on DC taxis, a passenger will only need to provide the vehicle identification number visible on the dome light.

This universal number will be monitored regularly 24 hours a day; 7 days a week. The objective is to offer the opportunity for real-time customer service at anytime of the day or night.  Previously, only written complaints were accepted. This system will allow for oral complaints and enable a Hack Inspector to be quickly dispatched to locate an offending vehicle and issue a notice violation.