The DC Department of Public Works (DPW) announced the grand opening of its Blue Plains Customer Service Center this month. The Blue Plains Impoundment and Storage Facility at 5001 Shepherd Parkway, SW, is where vehicles with outstanding parking, red light and speeding tickets are towed once they are booted.  Abandoned, dangerous and junk vehicles also are towed to the impoundment lot to remove them from city streets and private property.

“This center will significantly enhance customer satisfaction when retrieving one’s impounded vehicle,” said DPW Director William O. Howland.  “For the first time, customers may pay their ticket, boot and tow fees online by check, debit or credit card at the impoundment lot.  That saves the stop at the Department of Motor Vehicles at 301 C Street, NW to pay these fees followed by the cab ride or hour-long trip by subway and two buses to the lot.” 

Director Howland added that customers whose tags have expired may renew their registration online at the center, print a temporary registration, drive their vehicle off the lot (provided the vehicle can be driven), and save the trip to DMV as well as the cost of a tow from the impoundment lot.

The impoundment lot customer service center is open weekdays from 8 am until 6 pm. For more information, visit www.dpw.dc.gov.